Blog
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4 Budget-Friendly Ways to Scale Holiday Retail Customer Support
The holiday season is a challenging time for retail customer support and it’s never too…
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Why Choose a Dominican Republic Contact Center Provider
A bilingual English-Spanish workforce. A pro-business regulatory environment. Robust infrastructure. A Dominican Republic contact center seems…
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Last Year’s Retail Customer Service Mistakes (and How to Avoid them in 2025)
Ambitious plans and layered technology investments didn’t necessarily translate to better retail customer service during…
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Offshore vs. Nearshore Contact Centers: Which Is Best for Your Business
Increasing cost pressures have driven uptake in offshore vs. nearshore outsourcing for decades. Companies are…
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How to Reduce Contact Center Attrition
The contact center industry as a whole has a bad rap when it comes to…
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How to Recruit the Best Contact Center Agents
Contact centers are people-focused businesses that often require mass recruiting initiatives to support aggressive timelines…
