Blog
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How Can I Drive the Fastest Contact Center Transformation?
We know that the contact center plays a foundational role in business growth. What is…
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4 Ways to Improve CX Efficiency During an Acquisition
Anyone who’s worked to improve CX efficiency through periods of rapid business growth or acquisitions…
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How Do I Increase Customer Lifetime Value?
Custer Lifetime Value (CLV) is the total revenue a business can expect from a single…
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How to Drive Down Cost to Serve in the Contact Center
In recent years, there’s been a movement away from thinking of the contact center as…
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Tips for CX Management in a Complex, Matrixed Environment
CX management is always challenging but doing the job in the context of a complex,…
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How to Improve Customer Experience
With resource constraints and cost-to-serve pressures mounting, it’s time to get creative with new…
