Improve Customer Satisfaction with Our Customer Service Call Center

We deliver omnichannel solutions that not only enhance NPS (Net Promoter Score®) and CSAT (Customer Satisfaction) scores but also boost retention and drive revenue growth. By partnering with Advensus, a customer service call center trusted by industry leaders, you gain the assurance of customized services through efficient and cost-effective delivery models. Our offerings include exceptional nearshore and work-from-home contact center solutions tailored to meet your diverse needs.

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Women in Contact Center offering support on phone call

Retail & E-commerce

Communications & Media

Fintech/Financial Services

Industries

Since 2006, Advensus has been boosting customer loyalty, enhancing NPS, and positively impacting your bottom line. We deliver superior omnichannel customer service with flexible, proactive, and innovative call center and customer service solutions.

You can trust Advensus to provide top-tier, cost-effective customer service from our call centers and through work-from-home agents. We guarantee efficiency and excellence in every interaction.

Industries Served

Travel & Hospitality

Healthcare

Logistics

Our Solutions

Explore our comprehensive solutions

Outbound Voice

Proactively reach out to your customers with personalized communication strategies.

Inbound Voice

Receive and handle all incoming calls with efficiency and professionalism.

Back Office Support

Optimize your operations with our expert handling of administrative and support tasks.

Non-Voice Support

Engage customers across multiple platforms, from phone to email and chat.

Self Service Automation

Enhance efficiency by reducing wait times and costs. Empower customers to resolve issues quickly, freeing agents for complex inquiries.

Find the right solutions for your business

Build A Career at Advensus

At Advensus, we invest in the well-being, welfare, and happiness of our employees.

Our associates are eligible for an attractive benefits package that includes perks such as tuition reimbursement, on-site medical care, and door-to-door nighttime transportation.

Start Your Career Today

What Our Clients Say

Hear directly from those who have experienced the Advensus difference. Our clients’ success stories reflect our commitment to excellence in every interaction.

“We really appreciate the flexibility and ease of doing business with Advensus. As a partner of 7 years, we have watched our team at Advensus grow from 15 to a combined total of 120 agents in care and collections. We really appreciate the team and the attention from all levels, you guys are the best!!!! Thanks for the great partnership.”

— Director Partner Operations, FinTech Company

“Advensus we just wanted to drop you a quick note to say THANKS. We know our agent profile wasn’t the easiest to find at scale on such short notice, but you did it! Thanks for working with us, being patient and understanding during the process.”

— VP, Vendor Management, Global Retail Brand

“I wanted to thank you for welcoming us with open arms. The team took care of every detail and made sure our last-minute requests, from gift cards to a party, were accomplished quickly and smoothly. I am excited to launch this partnership and that it continues to grow in a way that can support our patients and caregivers for many years to come. The team reminds me of how we first started, passionate people in their 20’s thinking creatively to solve problems that have real world impact.”

— VP Healthcare Provider, Healthcare Services Provider

FAQs

What service center/call center services does the Advensus customer service call center offer?

Advensus provides a wide range of nearshore BPO services, including inbound and outbound voice support, back-office assistance, non-voice support (such as email and chat), and self-service automation. Our skilled contact center agents ensure seamless and effective interactions.

How does Advensus handle customer inquiries across channels?

We excel at managing customer interactions through multiple communication channels, including phone, email, chat, and self-service options. We ensure every customer interaction is addressed efficiently and professionally.

What industries does the Advensus customer call center serve?

Advensus serves companies that operate in multiple industries, such as retail, e-commerce, fintech, healthcare, logistics, cable/streaming services, and travel. From lead generation and collections to technical support, our solutions are customized to meet your industry’s specific needs.

Where are the Advensus customer service call centers located?

Advensus nearshore service centers are located in Santo Domingo, Dominican Republic, and Trinidad & Tobago. Advensus strategically chose these locations based on English proficiency, availability of a highly skilled and educated workforce, ease of travel to nearshore locations and the technological infrastructure of the countries.

How does Advensus ensure consistent quality and customer satisfaction?

Our focus on first-call resolution, supported by data-driven insights like customer satisfaction score (CSAT), ensures every interaction meets the highest standards. Our PCI-certified and HIPAA-compliant facilities reinforce security and reliability.

Why should I choose Advensus for call center services?

Advensus has nearly 20 years of experience providing call center services and has partnered with dozens of satisfied clients to make their businesses more competitive.