Blog
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Providing Consistent Service in the Contact Center and In-Store
Consistency is key when it comes to retail branding. And consistent service outside of the…
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How Do I Improve CSAT Pre- and Post-Purchase?
If you’ve ever had the experience of receiving daily emails from a company leading up…
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Personalized Customer Service Made Simple
As customers become more accustomed to hyper-personalization from big brands such as Amazon and Netflix,…
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How Can I Drive the Fastest Contact Center Transformation?
We know that the contact center plays a foundational role in business growth. What is…
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4 Ways to Improve CX Efficiency During an Acquisition
Anyone who’s worked to improve CX efficiency through periods of rapid business growth or acquisitions…
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How Do I Increase Customer Lifetime Value?
Custer Lifetime Value (CLV) is the total revenue a business can expect from a single…
