Blog
-
4 Ways to Improve CX Efficiency During an Acquisition
Anyone who’s worked to improve CX efficiency through periods of rapid business growth or acquisitions…
-
How Do I Increase Customer Lifetime Value?
Custer Lifetime Value (CLV) is the total revenue a business can expect from a single…
-
How to Drive Down Cost to Serve in the Contact Center
In recent years, there’s been a movement away from thinking of the contact center as…
-
Tips for CX Management in a Complex, Matrixed Environment
CX management is always challenging but doing the job in the context of a complex,…
-
How to Improve Customer Experience
With resource constraints and cost-to-serve pressures mounting, it’s time to get creative with new…
-
How Do I Sustain CX Focus at All Levels of the Organization?
While many organizations invest significant time and money in customer experience (CX) initiatives, maintaining CX…
