Dominican Republic Call Center Solutions

Advensus is home to six call centers in Dominican Republic in the vibrant capital of Santo Domingo. Renowned for its deep cultural ties to the United States and exceptional bilingual proficiency in both English and Spanish, our call centers in Dominican Republic are uniquely positioned to deeply understand and engage with your customers.

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Our Dominican Republic call center facilities are thoughtfully designed to attract top talent and deliver outstanding service. Each location features recreational rooms, ample on-site parking, full-service eateries, and relaxing lounges, ensuring an optimal work environment that fosters productivity and satisfaction.

Why Choose Advensus for Your
Dominican Republic Call Center

At Advensus, we specialize in delivering flexible, high-quality Dominican Republic call center solutions. With skilled teams and advanced technology, we help businesses like yours enhance customer experiences, streamline operations, and achieve real results. Whether you’re looking for voice support, back-office expertise, or cutting-edge automation, Advensus is here to elevate your customer interactions.

Geographic proximity to the US

Mature contact center industry

US aligned time zones

Exceptional English proficiency B2/C1

Over 6,000 workstations

Robust infrastructure

Our Solutions

Discover how Advensus can help you build stronger customer relationships and drive growth.

Outbound Voice

Reach customers with confidence through sales, lead generation, and follow-ups using outbound voice services.

Inbound Voice

Our inbound voice solutions deliver exceptional support with responsive call handling and customer care.

Back Office Support

Simplify back office support operations with data management, order processing, and admin services.

Non-Voice Support

Offer non-voice support to your customers with email, chat, and social media management.

Self Service Automation

Empower customers with AI-driven tools for fast, hassle-free self-service solutions.

Find the right solutions for your business

Industries We Work With

Retail & E-commerce

Communications & Media

Fintech/Financial Services

Travel & Hospitality

Healthcare

Logistics

Industries Served

Get a Quote or Consultation Today

Reach out to start something new with Advensus today.

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What Our Clients Say

Hear directly from those who have experienced the Advensus difference. Our clients’ success stories reflect our commitment to excellence in every interaction.

“We really appreciate the flexibility and ease of doing business with Advensus. As a partner of 7 years, we have watched our team at Advensus grow from 15 to a combined total of 120 agents in care and collections. We really appreciate the team and the attention from all levels, you guys are the best!!!! Thanks for the great partnership.”

— Director Partner Operations, FinTech Company

“Advensus we just wanted to drop you a quick note to say THANKS. We know our agent profile wasn’t the easiest to find at scale on such short notice, but you did it! Thanks for working with us, being patient and understanding during the process.”

— VP, Vendor Management, Global Retail Brand

“I wanted to thank you for welcoming us with open arms. The team took care of every detail and made sure our last-minute requests, from gift cards to a party, were accomplished quickly and smoothly. I am excited to launch this partnership and that it continues to grow in a way that can support our patients and caregivers for many years to come. The team reminds me of how we first started, passionate people in their 20’s thinking creatively to solve problems that have real world impact.”

— VP Healthcare Provider, Healthcare Services Provider

FAQ’s

What makes the Dominican Republic a premier destination for call center solutions?

The Dominican Republic offers proximity to the U.S., time zone alignment, and exceptional bilingual proficiency in English and Spanish. With a mature call center industry, strong infrastructure, and significant cost savings, it’s an ideal location for businesses seeking high-quality, scalable solutions.

What sets Advensus apart from other call centers in Dominican Republic?

Advensus operates six modern facilities in Santo Domingo, the capital city, with over 6,000 workstations. These locations feature advanced tools, recreational spaces, and full-service eateries, creating an environment that empowers a skilled workforce to deliver exceptional service.

How does Advensus ensure quality and security at its call centers in Dominican Republic?

Our call centers in Dominican Republic are PCI-certified and HIPAA-compliant, ensuring data security and adherence to international standards. We focus on quality assurance, using metrics like first-call resolution and customer satisfaction to maintain service excellence.

What services does Advensus provide from its call centers in Dominican Republic?

We offer inbound and outbound voice support, back-office operations, non-voice support (such as email, chat, and social media), and self-service automation from our call center. Dominican Republic locations have a multilingual workforce that ensures seamless communication and tailored solutions for diverse business needs.

How does Advensus integrate with your existing systems?

We analyze your current workflows to identify integration points and potential challenges, then develop tailored solutions to ensure compatibility and optimize performance. Our specialists provide ongoing support and training, ensuring a smooth transition to our call center operations and remarkable long-term efficiency.

Dominican Republic Call Center Solutions