Trinidad and Tobago is the newest addition to Advensus’s nearshore network, with a state-of-the-art facility in Chaguanas, just 45 minutes from Port of Spain. This newly built location features 800 workstations, offering a modern, comfortable workspace tailored to the highly educated local workforce. The strategic placement and advanced infrastructure ensure that our team is well-equipped to deliver exceptional service, making Trinidad and Tobago a key asset in our commitment to excellence and client satisfaction.

Benefits of Working With Our Trinidad Call Center

Trinidad & Tobago is a strategic nearshore outsourcing destination, offering cost-effective, high-quality service with a workforce that excels in customer engagement, technical support, and back-office operations. Its modern infrastructure and proximity to the U.S. make it an attractive option for businesses looking to scale operations without sacrificing service quality.

Our cutting-edge Trinidad call center provides seamless, professional outsourcing solutions across industries, ensuring efficient, secure, and scalable operations. Companies that partner with Advensus in Trinidad gain access to world-class outsourcing capabilities designed to drive performance and customer satisfaction.

Here’s why leading businesses trust Advensus in the Caribbean:

Access to a highly educated and professional workforce	Proficient C1-level English language capabilities	Exceptionally low industry attrition rates
800 fully equipped workstations	Thriving BPO and contact center industry	Strategically located near the U.S., served by major airline carriers

Industries We Serve

Since 2006, Advensus has been dedicated to driving customer loyalty, boosting Net Promoter Scores (NPS), and delivering measurable results that strengthen your bottom line. We specialize in superior omnichannel support, offering flexible, proactive, and innovative solutions designed to meet the challenges of today’s dynamic economic environment. 

Advensus provides top-tier, cost-effective call center and back office services from our strategically located nearshore centers and remote locations. Every interaction is crafted to ensure efficiency, quality, and partner satisfaction—helping your business thrive in a competitive marketplace. Partner with our Trinidad call center and experience the difference of world-class customer support tailored to your unique needs.

Retail & E-commerce

E-commerce thrives on fast, frictionless service. Customers expect quick responses, easy returns, and instant support across multiple channels. Advensus helps retailers prevent lost sales and increase loyalty.

• Abandoned Cart Recovery: Proactive outreach can help convert hesitant buyers.
• Loyalty Program Management: Personalized interactions encourage repeat purchases.
• Order & Refund Support: 24/7 issue resolution ensures smooth transactions.

Retailers that invest in seamless support see higher conversion rates, fewer chargebacks, and stronger customer retention.

Communications & Media

In telecom and media, churn is the biggest threat to profitability. Subscribers leave when support is slow, billing is unclear, or service reliability drops. Advensus provides the proactive engagement needed to keep customers loyal.

• Billing Support: Transparent communication reduces disputes and late payments.
• Subscription & Upgrade Assistance: Frictionless service keeps subscribers engaged.
• Tech Troubleshooting: Fast, expert support prevents unnecessary cancellations.

With smarter customer interactions, companies experience lower churn, higher NPS scores, and stronger long-term revenue.

Fintech/Financial Services

Finance runs on trust, compliance, and seamless transactions. Customers expect secure, real-time service without complications. Advensus contact center services strengthen financial operations with reliable, PCI-compliant solutions.

• Fraud Prevention & Secure Transactions: Protects against chargebacks and unauthorized access.
• Loan & Credit Application Assistance: Streamlines onboarding for faster approvals.
• Collections & Dispute Resolution: Early intervention improves repayment rates.

Financial institutions improve regulatory compliance, increase collection success, and enhance customer confidence with proactive security and streamlined service.

Travel & Hospitality

Travelers expect fast, personalized service when booking, modifying, or canceling trips. Delays and miscommunications damage brand reputation and lead to lost revenue. Advensus delivers reliable support that enhances guest experiences.

• Reservation Management: 24/7 assistance for last-minute itinerary changes.
• Multilingual Guest Support: English & Spanish fluency ensures clear communication.
• VIP Concierge Services: High-touch interactions create a premium travel experience.

Hotels, airlines, and online travel agencies see fewer cancellations, higher satisfaction rates, and stronger brand loyalty.

Healthcare

Patients demand secure, efficient, and compassionate service. Healthcare providers struggle with scheduling backlogs, high no-show rates, and complex billing issues. Our call center in Trinidad removes these barriers with HIPAA-compliant support.

• Patient Scheduling & Reminders: Reduces no-shows and improves appointment flow.
• Medical Billing Assistance: Transparent support increases on-time payments.
• Revenue Cycle Management: Early intervention on overdue accounts improves cash flow.

By optimizing patient engagement, providers see higher attendance, improved collections, and a better overall care experience.

Logistics

A single disruption can throw an entire supply chain off balance. Freight and distribution companies need real-time coordination to keep shipments moving efficiently. Our Trinidad call center provides the logistics support that keeps operations running smoothly.

• Shipment Tracking & Exception Handling: Proactive updates reduce disruptions.
• Driver Communication Support: Multilingual agents enable seamless coordination.
• Last-Mile Delivery Assistance: Faster issue resolution minimizes failed deliveries.

By improving logistics communication, companies reduce delays, prevent costly errors, and enhance customer satisfaction.

​​What Our Clients Say 

The success of our clients reflects our commitment to excellence in every interaction. 

“We really appreciate the flexibility and ease of doing business with Advensus. As a partner of 7 years, we have watched our team at Advensus grow from 15 to a combined total of 120 agents in care and collections. We really appreciate the team and the attention from all levels, you guys are the best!!!! Thanks for the great partnership.”

— Director Partner Operations, FinTech Company