As the demands of inbound contact centers evolve and AI continues to take on more and more routine tasks, companies are constantly looking for new partners and new locations that provide a well-educated and highly skilled workforce. Enter Trinidad—a hidden gem in the Caribbean poised to become a major player in the nearshore outsourcing market.

With our recent $6 million USD investment in a state-of-the-art facility in Chaguanas, Advensus is proud to join the ranks of forward-thinking companies capitalizing on Trinidad’s unique advantages.

The Advantages of Choosing Trinidad for Your Contact Center Solutions

With a population of 1.4 million and an eligible workforce of just under 600,000, Trinidad’s relatively small but highly educated population makes it ideal for complex, high-value customer experience and sales teams rather than transactional, mass-market tasks. Trinidad boasts 199 secondary schools and 28 post-secondary institutions supporting a 99% literacy rate. 

The many advantages of Trinidad are not lost on savvy companies that see the immense opportunity in the country. 11 BPO companies currently operate in Trinidad, including nine foreign-owned firms from the US, Canada, UK, and more. The BPO industry in Trinidad represents 3,000 jobs and has benefited from a total BPO investment of $245 million USD to date. 

A Stable, Reliable Destination That’s Close to Home

For North American businesses, Trinidad’s US time zone alignment, close proximity, and direct flights from major U.S. cities make it a convenient choice for contact center operations. The geographic proximity has helped support its cultural alignment with North America, leading to warm and friendly customer interactions with US consumers.

One of Trinidad’s key advantages is its geographic stability. Located below the hurricane belt, the country is not prone to natural disasters that could disrupt business operations—a critical consideration for companies prioritizing continuity.

Add to this a reliable infrastructure supported by:

• A fiber optic network
• 10 broadband providers
• Six undersea fiber optic connections

These infrastructure features ensure access to a range of communication channels, the best call quality, and seamless networking, making work-from-home models highly feasible. 

Additionally, Trinidad and Tobago boast some of the lowest energy costs globally, reducing operational expenses for companies looking to establish a strong foothold in the region.

The government of Trinidad and Tobago, alongside agencies like InvesTT, is actively promoting the growth of the BPO sector as the country diversifies away from its traditional oil and gas industries. Policymakers are emphasizing customer experience outsourcing services to drive more stable, long-term employment. In addition to the focus on education, growth has been driven by ongoing investments in international airports, public transportation, infrastructure, and improved network connectivity.

A Talented Workforce

With a native English-speaking population known for its neutral accents, Trinidad offers a pool of well-educated and professional talent that’s highly cost-competitive compared to other nearshore locations. 

Unlike other Caribbean BPO hotspots, such as Jamaica, Trinidad stands out because it doesn’t compete with a tourism-driven labor market. This ensures companies have uninterrupted access to skilled professionals and stable wage rates.

Advensus: Investing in the Future of Contact Center Solutions

Our decision to expand into Trinidad was fueled by its promising outlook for high-value contact call centers delivering scalable customer experience outsourcing. Our new Chaguanas facility aims to tap into this burgeoning ecosystem, create over 800 jobs, and deliver world-class services to our clients.

Trinidad is more than just a location—it’s a strategic partner for long-term growth. As the BPO contact and call center industry continues to evolve, we’re excited to be part of Trinidad’s journey to becoming a global outsourcing hub. Our Trinidad contact center features and training programs can help your company provide a better experience to your customers at a great price. Ready to explore the potential of nearshore outsourcing in Trinidad? Let’s connect.