We hit 98% of our ramp target. Service levels were not impacted since we lowered our monthly attrition from 10% to 8%.
We consistently hit AHT, transfer, and tool utilization targets and steadily improved in net promoter score and repeat rate performance. The site was meeting 4 out of 5 main KPIs every month. Not only did we help the client meet their operational target, we also improved their financial outlook by moving their business onshore to nearshore, resulting in a much greater value.