INBOUND VOICE SERVICES
Advensus offers all the services you would expect from a modern best in class contact center operation. Our agent performance is measured according to several different metrics including, first call resolution, average handle time, CSAT, conversion and other client driven metrics.
Advensus’ contact center agents are available to communicate with your customers through email, chat, phone and text messaging.
CUSTOMER SERVICES
- Account Inquiries
- Billing Support
- Inbound Collections
- Claims Processing
- Dispatching
- Payment Processing
- Retention
- Loan Servicing Support
TECHNICAL SUPPORT
- Level 1 & 2 Technical Support
- Help Desk
- Trouble Shooting
DIRECT RESPONSE
- Catalogue Order Tracking
- Order Processing
- Infomercial Support
ANSWERING SERVICE
- Phone Answering Service
- Product Information Requests
- 1-800-Answering service