Inbound

OUR SERVICES

Omnichannel

Move customer interactions away from traditional phone services to an online, on-demand and collaborative digital experience

What are the results?

  • Higher sales conversions
  • Increased FCR
  • Higher NPS scores
  • Lower AHT

Our digital experience suite provides businesses with tools for multi-channel customer experience management. Your service representatives can answer customer questions via text chat, video chat, E mail, SMS messaging on a platform that allows customers to switch devices without having to repeat themselves. Our social network management tool allows you to manage your Facebook, Twitter and Google+ accounts so you can help customers wherever they are by listening and responding to their needs.