The contact center company announces new corporate identity.
April 4th, 2016, SANTO DOMINGO. – As of today, Nearshore Call Center is ADVENSUS, a new brand name that symbolizes advanced attributes, experience, dynamism and high operational standards to which the company has been committed since it began operations in 2006. Since its opening almost ten years ago, the company has provided contact center outsourcing solutions to thousands of customers in the United States, Europe and Australia, contributing to the generation of thousands of jobs and positioning of the Dominican Republic as a preferred call center destination in the Western hemisphere.
“This new corporate identity, proposes to project a new company image, much more modern, professional and competent, all while positioning ourselves as the expert reference for our local and foreign customers. The name ADVENSUS, give us the opportunity to continue the steady growth we’ve had over the last 10 years. Our new strategy includes opening more centers in the US and in Asia, increasing or global presence”, said Thomas Oronti, ADVENSUS’ CEO.
Currently, ADVENSUS has more than 3,450 operational positions in the Dominican Republic in 5 modern buildings in central areas of Santo Domingo and thousands of direct and indirect collaborators, working to provide the best service in the areas of customer service, technical support, telemarketing, appointment setting services and medical transcriptions. By the end of 2015, ADVENSUS completed the acquisition of 3 new contact centers in Virginia and Utah, in the United States, expanding its global operational capacity to a total of 5,000 seats, something never achieved by a Caribbean company of its kind.
Yerenna Alvarez, Director of Communications and Public Affairs ADVENSUS in Dominican Republic, retells the change: “This new name is not a mere marketing operation. It was the perfect opportunity for us to define our aspirations and unite our teams around a common strategic objective. Upon reaching our 10th anniversary this coming October, Nearshore, now ADVENSUS, looks forward to continue to consolidate its brand and remain the most admired employer in the industry of contact centers in Santo Domingo and the Caribbean region”.
Advensus began operations in 2006 in the Dominican Republic under the name of Nearshore and 100 tele marketing positions. 10 years later, the company has evolved and has become the most important service provider of contact centers services in the country with 5 modern buildings in central areas of Santo Domingo and more than 4,000 operational positions. Today Advensus focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and 650 additional seats, always operating under the highest standards of safety and technology with the sole purpose of achieving customer satisfaction and the loyalty of its employees.
Advensus provides inbound and outbound contact center solutions including: customer service, technical support, sales, recruitment and collections in English, Spanish, French and Portuguese languages.
The Advensus facilities boast world class infrastructure and PCI certification, in addition to using the best technology and human resources quality in a friendly and inclusive work environment.