Inbound

TECHNOLOGY

IT Infrastructure

Advensus believes that Infrastructure needs to adapt to changing business needs, delivering world-class Infrastructure that offers perfect integration between software and hardware managed by a diversified group of professionals available 24×7

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Advensus combines a rich and comprehensive portfolio of infrastructure services enabling a secure, stable and effective work environment. You will benefit from a more cost-effective, secure and responsive infrastructure that scales and adapts to your business needs.

Outbound Contact Center

  • Predictive Dialing
  • IVR Dynamic Script Builder
  • Digital Recordings
  • Call Blending
  • Text-to-Speech Feature

Inbound Contact Center

  • Automatic Call Distributor
  • Multi-Site Dynamic Routing & Skill Based Routing
  • IVR (Interactive Voice Response)
  • Web Chat
  • Remote Supervision

Management

  • Live Monitoring
  • Numerous Reporting Tools
  • Real-Time Stat
  • Multi-Tenancy

Advensus Platform

  • Asterisk FSXi, Gateway
  • Five9 Dialer and IVR solution
  • Call and Screen Monitoring/Recordin
  • Secured Networks based on Cisco Technology
  • Multiple Database Engine and In-House Development
  • Citrix & VMware VDI Platform/Infrastructure
  • Fully Compliant HP Server