Inbound

Inbound

Advensus offers all the services you would expect from a modern best in class customer service operation

Our agent performance is measured according to several metrics, including first call resolution (FCR), average handle time (AHT), time in queue as well as any service goal required your clients.

Advensus’ inbound call center agents are available to communicate with your customers through email and chat as well as the usual telephone calls.

Advensus Floor

Customer Services

  • Billing Support
  • Amend Information
  • Account Inquiries
  • Complaint and Problem resolution
  • Bi-lingual Support
  • Claims Processing

Technical Support

  • Help Desk
  • Troubleshooting
  • Levels 1 & 2

Answering Service

  • Phone Answering Service
  • Product Information Requests
  • 1-600-Answering service / 1-800-Answering service

Direct Response

  • Catalogue Order Tracking
  • Infomercial Spot Times Order Tracking