Infotep y zonas francas acuerdan fortalecer inglés de los empleados de “call centers”

La idea es mejorar la posición de República Dominicana como destino de inversiones en centros de llamadas

Publicada en eldinero.com.do el 29 de agosto del 2016

El Instituto de Formación Técnico Profesional (Infotep) abrirá un programa de formación especializada para trabajadores de centros de llamadas de zonas francas, con el fin de mejorar sus capacidades en la comprensión del idioma inglés.

Para la creación de este programa, el Infotep firmó un acuerdo de colaboración con el Consejo Nacional de Zonas Francas de Exportación (CNZFE) y la Asociación Dominicana de Zonas Francas (Adozona), donde se comprometen a trabajar conjuntamente en la capacitación de los trabajadores del sector que necesiten ampliar sus conocimientos de inglés.

Este programa de capacitación se iniciará en septiembre, con una duración de seis meses. “Se extenderá a potenciales colaboradores de los referidos centros dedicados a la absorción, administración y ejecución de procesos especializados que apoyan las empresas en áreas como marketing digital, cobros, finanzas y manejo de datos”, explicó el director del Infotep, Rafael Ovalles.

Luis Fernández, directora ejecutiva del CNZFE resaltó la importancia de este sector para la economía, ya que aporta 25,000 empleos con salarios superiores a la media dentro del sector.

Para el presidente de Adozona, José Tomás Contreras, este acuerdo constituye un paso de gran importancia para que República Dominicana se siga posicionando como una potencia en centros de llamadas, lo que está permitiendo la importación de empleos desde países desarrollados.

Thomas Oronti, CEO del call center Advensus, aseguró que varias compañías internacionales han mostrado su interés por establecerse en el país, por lo cual resaltó las oportunidades de hacer negocios y crear empleos gracias las condiciones favorables locales, así como los recursos humanos.

En la actividad, además estuvo presente el nuevo director del Centro de Exportación e Inversión (CEI-RD), Henry Molina.

 

Advensus CEO, Newest Member of the Executive Board at ADOZONA

Thomas Oronti has been elected to preside the Call Center Commission at the Free Zone organization.

SANTO DOMINGO, DOMINICAN REPUBLIC (PRWEB) AUGUST 01, 2016. – The Assembly of the Dominican Association of Free Zones (ADOZONA) unanimously elected Thomas Oronti, CEO of Advensus Contact Centers, as Executive Member of the Board and Head of the Call Center Commission of that entity for the 2016-2017 period.

With a recognized professional trajectory in the free zone contact center field, Mr. Oronti has had an active presence in the BPO industry of the country, where he has been a member of the board of the Contact Center & BPO Cluster of the Dominican Republic since its foundation and a known promoter for the best interest of the sector in the Caribbean nation.

For the last ten years, Thomas Oronti has been the Chief Executive Officer at Advensus Contact Centers, the most important provider of contact centers services in the Dominican Republic, with 5 modern buildings in central areas of Santo Domingo and more than 4,000 operational positions. Advensus also has presence Virginia in the United States with 250 seats.

As head of the Call Center Commission, Mr. Oronti will be representing the BPO business in this organization as an advocate for the sector. The contact centers have become a very important segment of the thriving Free Trade Zone industry, due to the growth experienced by this business activity in the past ten years; activity that currently employs more than thirty thousand people in the Dominican Republic.

“Historically, ADOZONA has played an important role in defending the best interests of the Free Trade Zones through active participation in various business and government agencies. I am very honored for the nomination and look forward to the opportunity to drive this valuable industry to the next level, promoting the Dominican Republic as a competitive location for Call Centers and endorsing initiatives for the benefit of the sector” expressed Mr. Oronti.

The nomination of Oronti at ADOZONA was attended by a broad representation of members of that entity from call centers and free zone companies operating throughout the country.

Among the initiatives that will be carried by the Call Center Commission under Thomas Oronti is direction will be to endorse the furthering of English as a second language specifically for the Contact Center industry with the help of the government education bodies, and a general campaign to promote the image of the sector in order to make it better known among its stakeholders.

About Advensus

Advensus began operations in 2006 in the Dominican Republic under the name of Nearshore and 100 tele marketing positions. Ten years later, the company has evolved into the most important service provider of contact centers services in the country with five world class infrastructure facilities PCI certification, best in class technology and human resources operating in a friendly and inclusive work environment. Advensus also offers a US option with facilities in Lynchburg, Virginia, always operating under the highest standards of safety and technology with the sole purpose of achieving customer satisfaction and the loyalty of its employees.

Advensus helps medium and large enterprises provide outstanding care to their customers by supplying inbound and outbound contact center solutions including: customer service, technical support, sales, lead generation and collections in English, Spanish, French and Portuguese languages. For more information, visit http://www.advensus.com.

Advensus Announces Green Energy Investment

The company has devoted over half a million dollars in solar panels to power their main building in Santo Domingo.

SANTO DOMINGO, DOMINICAN REPUBLIC. – Advensus, the leader in contact center solutions in the Caribbean region, announced the investment of over half a million dollars, for the installation of solar panels in the main roof and carpark roof of the Advensus Churchill Building in Santo Domingo.

These solar power systems derive clean, pure energy from the sun. The fact that electricity is the biggest contributor to the company’s carbon footprint, has inspired Advensus to focus on investing in renewable energy and instituting sustainable power saving practices, stated the company through a news release.

“Committing to sustainability and taking action on it, is a critical element of today’s corporate world. By investing in green energy and installing solar panels at Advensus, we will help combat greenhouse gas emissions and reduce our carbon footprint on the environment. This initiative is something we plan to extend to the other centers in the long term” said Thomas Oronti, CEO of Advensus.

The company has set the goal to minimize their carbon footprint in a number of ways: through green energy investments, building improvements and increasing the efficiency of their operations.

About Advensus

Advensus, the leader in contact center services in the Caribbean, started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Ten years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and Florida coming soon, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. For more information, visit www.advensus.com.

Advensus Announces Expansion on the Dominican Republic

The company has added 236 operational positions to their Churchill Site in Santo Domingo

SANTO DOMINGO, DOMINICAN REPUBLIC. – Advensus, the leader in contact center solutions in the Caribbean region, announced the inauguration of the new operations area on the 2nd Floor the Advensus Churchill building in Santo Domingo.

Advensus’ CEO, Thomas Oronti, CEO hosted the Management and Facilities teams at the new space for a champagne toast to celebrate this joyous occasion. During its speech, Mr. Oronti recognized the hard work made by the Facilities Team, led by its Director Ivan Estevez, who delivered the construction in record time without compromising the quality standards that company is accustomed to.

“This new space continues to solidify the steady growth that Advensus has had since its foundation in the Dominican Republic, almost 10 years ago, counting 236 additional operative positions, several administrative offices, its own cafeteria and the highest standards for security access. Congratulations to the Facilities Team for their outstanding job and their invaluable contribution to the growth of Advensus in the DR and beyond!” Said Oronti during his speech.

In addition to this new development, Advensus is furthering its investment in infrastructure, and the expansion of the company on US soil with the inauguration of Advensus Virginia, in Lynchburg, VA. These new steps will help direct the company’s new strategy of gaining presence in the United States while consolidating the brand as the leader contact center in the Caribbean.

About Advensus

Advensus, the leader in contact center services in the Caribbean, started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Ten years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and Florida coming soon, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. For more information, visit www.advensus.com.

Advensus Announces New Executive Hire

Management Team Expanded to Support Rapid Growth in Employee Base and Growing Demand for Contact Center Services

SANTO DOMINGO, DOMINICAN REPUBLIC. – Advensus, the leader in contact center solutions in the Caribbean region, today announced recent additions to the company’s executive team to meet the needs of their growing workforce and expanding customer demand for their services. Rodd Furlough was appointed to Chief Operating Officer for Global Operations.

“We’re thrilled to welcome Rodd aboard during this exciting period of growth for the company,” says Thomas Oronti, Advensus CEO. “His experience in the contact center field, leading high-performance teams and scalable customer-focused organizations will help support Advensus’ infrastructure as we rapidly expand.”

Bringing 25+ years of call center experience to the company, Furlough will focus on maintaining Advensus’ operative platform as the company expands its growing contact center presence across multiple locations in the United States. Rodd has built and run numerous call centers in the US and Latin America and has a strong commitment to developing teams that understand that we must not only establish strong client relationships, but couple it, with great synergies, efficiencies and capabilities to not only meet their needs, but to exceed them.

In addition to this new hire, Advensus is expanding its investment in infrastructure, with the recent opening of the second floor on the Advensus Churchill building in Santo Domingo and the expansion of the company on US soil with the inauguration of Advensus Virginia, in Lynchburg, VA. These new steps will help direct the company’s new strategy of gaining presence in the United States while consolidating the brand as the leader contact center in the Caribbean.

About Advensus

Advensus, the leader in contact center services in the Caribbean, started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Ten years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and Florida coming soon, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. For more information, visit www.advensus.com.

Nearshore Call Center is now ADVENSUS

The contact center company announces new corporate identity.

April 4th, 2016, SANTO DOMINGO. – As of today, Nearshore Call Center is ADVENSUS, a new brand name that symbolizes advanced attributes, experience, dynamism and high operational standards to which the company has been committed since it began operations in 2006. Since its opening almost ten years ago, the company has provided contact center outsourcing solutions to thousands of customers in the United States, Europe and Australia, contributing to the generation of thousands of jobs and positioning of the Dominican Republic as a preferred call center destination in the Western hemisphere.

“This new corporate identity, proposes to project a new company image, much more modern, professional and competent, all while positioning ourselves as the expert reference for our local and foreign customers. The name ADVENSUS, give us the opportunity to continue the steady growth we’ve had over the last 10 years. Our new strategy includes opening more centers in the US and in Asia, increasing or global presence”, said Thomas Oronti, ADVENSUS’ CEO.

Currently, ADVENSUS has more than 3,450 operational positions in the Dominican Republic in 5 modern buildings in central areas of Santo Domingo and thousands of direct and indirect collaborators, working to provide the best service in the areas of customer service, technical support, telemarketing, appointment setting services and medical transcriptions. By the end of 2015, ADVENSUS completed the acquisition of 3 new contact centers in Virginia and Utah, in the United States, expanding its global operational capacity to a total of 5,000 seats, something never achieved by a Caribbean company of its kind.

Yerenna Alvarez, Director of Communications and Public Affairs ADVENSUS in Dominican Republic, retells the change: “This new name is not a mere marketing operation. It was the perfect opportunity for us to define our aspirations and unite our teams around a common strategic objective. Upon reaching our 10th anniversary this coming October, Nearshore, now ADVENSUS, looks forward to continue to consolidate its brand and remain the most admired employer in the industry of contact centers in Santo Domingo and the Caribbean region”.

About ADVENSUS

Advensus began operations in 2006 in the Dominican Republic under the name of Nearshore and 100 tele marketing positions. 10 years later, the company has evolved and has become the most important service provider of contact centers services in the country with 5 modern buildings in central areas of Santo Domingo and more than 4,000 operational positions. Today Advensus focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and 650 additional seats, always operating under the highest standards of safety and technology with the sole purpose of achieving customer satisfaction and the loyalty of its employees.

Advensus provides inbound and outbound contact center solutions including: customer service, technical support, sales, recruitment and collections in English, Spanish, French and Portuguese languages.

The Advensus facilities boast world class infrastructure and PCI certification, in addition to using the best technology and human resources quality in a friendly and inclusive work environment.

Advensus opens 3rd nursery care center

Advensus Call Center Service is proud to announce the opening of their third on site Nursery Care Center in our Luperon site in January 2015.

After the great success and employee satisfaction with our first Nursery Care Center at our Kennedy location and second center in our most recent facility, NSC, Advensus has decided to offer these services in our other sites. The Nursery Care Centers will be available to all of Advensus employees with kids under the age of 5 and younger at no cost to the employee.

These centers will operate as schools for the children and are staffed with qualified teachers to teach the kids while their parents are at work. Healthy meals are also provided to the kids. Parents can also select specific menus if a child needs a little extra care. Opening hours will be from 7 AM to 8 PM Monday through Friday.

Advensus is now offering translation services to clients in the United States

Advensus Call Center Service is proud to announce we have started recruiting for our first class of Language Translators in Santo Domingo, Dominican Republic. We will be translating voice services for our client in English, Spanish and French. 100% of our Language Translators will be native speakers for the language they are translating. The service will go live on November 20th, 2013.

With the abundance of native language speakers in the Dominican Republic, we expect this service offering to have significant potential for growth.

Advensus breaks ground on 3rd On-Site Nursery Care Center in our Luperon Contact Center

Advensus Call Center Service is proud to announce we have started construction of our second on site Nursery Care Center in our Luperon site. After the great success and employee satisfaction with our first Nursery Care Center at our Kennedy location, Advensus has decided to offer these services in our other sites. The Nursery Care Centers will be available to all of Advensus employees with kids under the age of 5 and younger at no cost to the employee.

These centers will operate as schools for the children and are staffed with qualified teachers to teach the kids while their parents are at work. Healthy meals are also provided to the kids. Parents can also select specific menus if a child needs a little extra care. Opening hours will be from 7 AM to 8 PM Monday through Friday.

Advensus Announces Cardiovascular Day

Advensus, the largest call center in the Dominican Republic, invites to all of its employees to participate in their Cardiovascular Day, sponsored by ARS Humano in our Luperon facility.

The event will take place this coming March 18th as part of the Health Promotion and Prevention Program done by their company and their strategic partner, ARS Humano. From 9am to 6pm, all Advensus employees will be able to have trained medical staff performing blood pressure measurements, Body Mass Index tests, sample testing for diabetes among other useful activities and checkups related to health and wellbeing.

“With this initiative, Advensus shows its commitment to creating the best possible working environment for their staff while helping them keep their condition at check with this Health Prevention Program.” Said Thomas Oronti, CEO of Advensus.