Advensus’ blended services environment provides you with a more efficient and enhanced customer service experience when it comes to managing irregular calls distribution patterns throughout the day, 24/7

By providing access to Advensus’ full staff of resources it can guarantee both reduced hold-times and higher service level standards at a very flexible per minute fee.

Some of the advantages of our blended services are:

  • Much more flexible staffing and planning capabilities
  • Per minute fee guarantees that you are only billed for handle-time
  • 24/7 service at no additional costs
  • Fully loaded solution that provides
  • Access to both standard and customized ACD Reports
  • Customized IVR capabilities
  • 100% of calls are recorded
  • Much more flexible staffing and planning capabilities
  • 100% of processed calls recordings verified
  • Remote Live monitoring capabilities