Management Team Expanded to Support Rapid Growth in Employee Base and Growing Demand for Contact Center Services
SANTO DOMINGO, DOMINICAN REPUBLIC. – Advensus, the leader in contact center solutions in the Caribbean region, today announced recent additions to the company’s executive team to meet the needs of their growing workforce and expanding customer demand for their services. Rodd Furlough was appointed to Chief Operating Officer for Global Operations.
“We’re thrilled to welcome Rodd aboard during this exciting period of growth for the company,” says Thomas Oronti, Advensus CEO. “His experience in the contact center field, leading high-performance teams and scalable customer-focused organizations will help support Advensus’ infrastructure as we rapidly expand.”
Bringing 25+ years of call center experience to the company, Furlough will focus on maintaining Advensus’ operative platform as the company expands its growing contact center presence across multiple locations in the United States. Rodd has built and run numerous call centers in the US and Latin America and has a strong commitment to developing teams that understand that we must not only establish strong client relationships, but couple it, with great synergies, efficiencies and capabilities to not only meet their needs, but to exceed them.
In addition to this new hire, Advensus is expanding its investment in infrastructure, with the recent opening of the second floor on the Advensus Churchill building in Santo Domingo and the expansion of the company on US soil with the inauguration of Advensus Virginia, in Lynchburg, VA. These new steps will help direct the company’s new strategy of gaining presence in the United States while consolidating the brand as the leader contact center in the Caribbean.
Advensus, the leader in contact center services in the Caribbean, started operations in 2006 in the Dominican Republic under the name of Nearshore and 100 telemarketing positions. Ten years later, the company has evolved and has become the most important provider of contact centers services in the country, with 5 modern buildings in central areas of Santo Domingo, more than 4,000 operational positions and over 1,500 direct associates. Advensus today focuses on its international expansion with the recent opening of new contact centers in Utah, Virginia and Florida coming soon, always operating under the highest standards of safety and technology, with the sole purpose of meeting the needs of our customers and associates. For more information, visit www.advensus.com.